Last Updated: October 2026
Operating Entity: Bitspire Group LLC
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Contact Email: [email protected]
Customer Support / WhatsApp: +36304944052
Eligible Delivery Regions: European Union (EU) and Southeast Asia exclusively
- Introduction and Product Classification
Bitspire Group LLC (“Company”, “we”, “us”) specializes in the sale and international logistics of heavy, high-value, and custom-manufactured prefabricated modular homes, container houses, and space capsules (“Products”).
Because every product is manufactured-to-order and entails complex international maritime logistics, standard e-commerce return policies do not apply. By placing an order and completing a payment via credit card, Apple Pay, Google Pay, or wire transfer, you expressly agree to the terms outlined in this stringent Return, Refund, and Cancellation Policy.
- Order Cancellation & Refund Windows
We operate a strict, time-sensitive cancellation framework to accommodate our immediate factory commitments and raw material purchasing.
- The 48-Hour Grace Period (Pre-Production)
You may cancel your order for any reason within forty-eight (48) hours of placing the order and successfully clearing payment.
- Refund Issued: 100% of the product price, MINUS non-refundable third-party payment gateway processing fees (e.g., Stripe, credit card network fees, typically ranging from 2.9% to 4%), which are permanently retained by the financial institutions.
- How to Cancel: You must email [email protected] with the subject line: “URGENT CANCELLATION – Order #[Your Order Number]”.
- Post-48 Hours (Production Active)
After the 48-hour grace period has expired, or once the factory has initiated the steel-cutting, engineering, or assembly phase, the order becomes locked.
- Refund Issued: 0% (No Refunds).
- Reasoning: At this stage, raw materials have been consumed, factory labor allocated, and the structural chassis permanently configured to your order.
- Strict No-Return Policy on Delivered Goods
Due to the sheer size, weight (exceeding 2,000+ kg), and prohibitive international freight costs associated with our Products, we strictly do not accept physical returns of delivered units under any circumstances.
EU Statutory Withdrawal Exemption
Under Article 16(c) of Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights, the statutory 14-day right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalized. All mobile homes and container structures sold by Bitspire Group LLC fall under this absolute exemption.
- Fulfillment Timeline Acknowledgment
To prevent misunderstandings and unwarranted payment disputes, Buyers acknowledge the following estimated fulfillment timelines upon purchase:
- Production & Assembly Lead Time: 25 to 35 business days.
- Ocean Freight & Customs Transit: 30 to 45 business days (depending on the destination port in the EU or Southeast Asia).
- Total Estimated Delivery: 55 to 80 business days from the date of cleared payment.
- Note: Delays caused by extreme weather, global port congestion, or customs clearance holds are considered Force Majeure and do not entitle the Buyer to a refund or order cancellation.
- Freight Damage & The “Remedy First” Framework
We do not accept physical returns for units that sustain minor damage during international maritime transit. Instead, all shipments are covered by CIF Marine Cargo Insurance, and we operate a Remedy First Framework.
Mandatory Inspection Protocol Upon Delivery:
- You must meticulously inspect the exterior container structure, glass panels, and interior (if accessible) before signing the delivery driver’s Bill of Lading (BOL) or CMR.
- If damage is present, you must explicitly write the details of the damage on the delivery receipt before the driver leaves.
- You must take clear, uninterrupted video and photographic evidence of the damage.
- You must email this evidence to [email protected] within forty-eight (48) hours of receiving the cargo.
Our Resolution Process:
If damage is properly documented and verified:
- Missing/Broken Parts: We will express-ship replacement components (e.g., glass, door handles, panels, electrical fixtures) at our expense.
- Minor Structural/Cosmetic Damage: We will authorize a financial credit to cover the cost of a local licensed contractor to perform on-site repairs.
- Failure to Document: If you sign for the delivery as “clean” and fail to note damages on the delivery receipt, the marine insurance is voided, and Bitspire Group LLC will not issue refunds or free replacement parts.
- Geographic Restrictions & Automatic Refunds
Bitspire Group LLC exclusively serves the European Union and Southeast Asia.
- If our automated payment systems accidentally process an order destined for North America, South America, Africa, Oceania, or any other unapproved territory, the order will be cancelled immediately.
- A full refund will be routed back to the original payment method within 5–10 business days.
- Chargebacks and Payment Disputes
We take credit card fraud, “friendly fraud,” and unjustified chargebacks very seriously.
- By agreeing to this policy at checkout, you agree to contact [email protected] to resolve any grievances before opening a dispute with your bank, credit card provider, or Stripe.
- If a chargeback is filed while the product is actively in production or already aboard an ocean vessel, we will immediately freeze the shipment, submit this binding policy and your digital signature logs to the banking authorities, and pursue commercial debt collection in the State of Wyoming, USA, for the full invoice amount plus legal fees.
- How to Contact Us for Claims
For any questions regarding cancellations, transit damage, or order status, please contact our administrative team:
- Email: [email protected] (Response within 24-48 hours)
- Phone / WhatsApp: +36304944052
- Mail: Bitspire Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA